Refund Policy
Understanding Our Refund Policy
Your satisfaction is our priority at UniqueDoughSheeters. We want you to be completely happy with your purchase.
30-Day Return Window: You may return unused, unopened items within 30 days of delivery for a full refund. The product must be in its original packaging with all accessories and documentation included.
Return Conditions: To be eligible for a return:
- Item must be unused and in the same condition you received it
- Original packaging must be intact
- All accessories, manuals, and parts must be included
- Proof of purchase (order number or receipt) is required
Non-Returnable Items:
- Items damaged due to misuse or improper installation
- Products with missing parts or accessories
- Items returned after 30 days from delivery date
How to Initiate a Return:
- Contact us at adygezalovkamal@gmail.com with your order number
- Provide reason for return and photos if applicable
- Wait for return authorization and instructions
- Ship the item back using a trackable shipping method
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refund Processing: Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Exchanges: If you need a different voltage model (110V vs 220V) or size, please contact us to arrange an exchange. Exchange shipping costs may apply.
Defective or Damaged Items: If you receive a defective or damaged product, contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Questions: For any questions about returns or refunds, please email us at adygezalovkamal@gmail.com
What is Our Refund Policy?
Our Refund Policy outlines the conditions under which customers can return products and receive their money back. It’s designed to ensure a hassle-free process for you, but it also protects our business. If a product is defective or not as described, it can be returned within 30 days from the date of purchase. However, items must be unused and in their original packaging.
How to Request a Refund
To initiate a refund, simply contact our customer service team. We provide an easy step-by-step guide to help you with the process. Because we value customer satisfaction, we strive to process refunds within five business days after receiving the returned item. So, be sure to keep your purchase receipt handy for a smoother experience.
Exclusions and Important Notes
While most items are eligible for a refund, some products, such as clearance items or personalized goods, are non-refundable. It’s crucial to read product descriptions carefully before purchase. Additionally, once your refund is approved, it will be credited back to your original payment method. Because of this, ensure your payment details are correct to avoid delays.
